Frequently asked questions

We accept returns within 30 days of placing your order. Customers are responsible for return shipping costs.

If you receive a damaged item or poor quality print, please email us at hello@goodthread.com and attach a photo showing the issue within 7 days of receiving your order. Include your order number in the email. In most cases, we will replace defective items, defective printing, the wrong item, or the wrong size simply by receiving a photograph showing the problem.

Having an issue with the size of your garment? No problem. Please contact us at hello@goodthread.com for a resolution. Issues related to sizing must be reported within 7 days from the delivery date of your order.

If your order contains different types of products, it's normal to receive them in multiple shipments as they may be produced at different facilities for optimal quality and speed.

You'll receive a tracking link via email once your order ships. This lets you follow your package right to your doorstep!

US shipping: Starting at $3.99

Our products are made-to-order using a sustainable production process that reduces waste. Each item is printed fresh when you place your order, ensuring quality and minimizing environmental impact.

Since we start production quickly to get your order to you fast, changes or cancellations may not always be possible. Please contact us at hello@goodthread.com immediately if you need to make changes.

Contact us at hello@goodthread.com within 7 days with photos of the item and your order number. We'll make it right with a replacement or refund.

While we don't typically offer exchanges (since items are made-to-order), we want you to love your GoodThread gear! Contact us at hello@goodthread.com if you have sizing issues and we'll work with you to find a solution.

Each product page includes detailed size charts. Our Bella + Canvas tri-blend tees run true to size, but when in doubt, we recommend sizing up for a more relaxed fit.

If your order is returned due to an incorrect address or being unclaimed, we'll hold it for 30 days while we work with you to get the correct shipping information. You'll be responsible for reshipment costs to send it to the corrected address.

Generally, shipping speed cannot be upgraded after an order is placed since production begins immediately. If you need rush delivery, contact us at hello@goodthread.com right away and we'll see what we can do.

We use premium apparel brands including Bella + Canvas and Cotton Heritage, known for their superior comfort and durability. Every item goes through multiple quality checks before shipping. If you're ever unsatisfied with quality, contact us at hello@goodthread.com with photos and we'll make it right.

Yes! Our made-to-order process significantly reduces textile waste compared to traditional retail. Plus, our designs promote environmental awareness and sustainable choices.

For orders of 25+ items, we may be able to offer volume pricing. Contact us at hello@goodthread.com to discuss your needs.

We accept all major credit cards, PayPal, Apple Pay, Google Pay, and other secure payment methods through our checkout system.

Email us anytime at hello@goodthread.com - we're here to help and typically respond within 24 hours!

Currently we only ship within the United States to keep our costs low and ensure the best customer experience.

Your satisfaction is our priority! If you're not happy with your GoodThread purchase for any reason, contact us at hello@goodthread.com within 30 days and we'll work with you to make it right.